Most of the incorrectly denied claims are a result of human error. Make sure your team understands the importance of attention to detail. Talk about billing and coding challenges that have arisen and as a team, identify and discuss the root causes. Adjust processes like new patient registration if need be to eliminate gaps that cause common errors. If necessary, schedule regular trainings to keep everyone up to date. Task someone to watch out for regulatory changes as these can also cause claim denial rates to uptick.
Beyond tasks that are directly related to claim submissions, check in regularly with your team. An unengaged staff member is far more likely to make mistakes than someone who loves their job. While not every day can be the greatest day ever for everyone, keep an eye on who seems to be truly invested versus just going through the motions. Don’t let bad habits or attitudes fester as they can infect your other team members. Address them upfront and try to get to the root of the problem. Maybe it’s a lack of training. Maybe it’s a lack of understanding how important these sometimes rote tasks really are. Whatever the issue is, be proactive about employee engagement.