Trunk Consulting Inc. (TCI) is a medical billing company that specializes in insurance billing for mental health practices. By focusing on providing personalized customer service and creating tailored billing solutions, TCI helps agencies improve their cash flow and grow sustainably.
“Procentive has made my life so much easier.”
Debbie Trunk, CEO & Owner of Trunk Consulting, Inc.
Debbie needed to find an electronic health records (EHR) solution that would not only streamline her billing process but would be a true partner as TCI continued to grow. Nearly two decades later, Debbie still loves Procentive and attributes much of her business’ success to the software and the team behind it.
The Challenge
Debbie started TCI in the early 2000s when nothing was done electronically. She had to do manual billing, faxing, and mailing in statements.
Every day she’d process electronic remittance advices (ERAs) and explanation of benefits (EOBs) for her clients, entering each into the account one by one. This laborious process would take her days, eating into the time that she needed to spend on growing her business and customer service. The worst part for Debbie was constantly feeling like she was behind for her clients.
Debbie’s commitment to providing exceptional customer service spurred her to look for an EHR to save her from working overtime every day and to allow her to focus more time on her clients.
She wanted to find a partner who was:
- As committed to great customer service as she was
- Able to streamline her manual billing processes
- Able to support her business’ growth
How Procentive Provided Value
“In six months, my business doubled with the support of Procentive.”
Debbie Trunk
Debbie first met the Procentive team when both she and Procentive were just starting out. TCI assists mental health agencies with their billing services and because those agencies are often small practices, she needed a partner who could adapt to her needs.
Debbie remembers one unique account that offered services no other clinic offered, which made billing the right codes nearly impossible. Until Procentive, that is. “With Procentive, I was able to create the specific codes specific to the services this agency offered. Procentive gave me the flexibility and creativity to make it possible for her to finally bill correctly.”
Debbie’s stayed with Procentive all these years for three reasons:
- Procentive makes data entry easier – “Procentive really helps eliminate errors from manual data entry as well as making researching a claim issue much easier.”
- Procentive’s powerful database – “The first thing that grabbed me was their all-in-one database. It had the billing, the client aspect, the appointment calendar. I wouldn’t have to jump from one system to another like I’ve had to do with other EHRs.”
- And most important to her, Procentive’s level of customer service – “When you work with a team like Procentive, everybody works from their heart. They want to make your life better. It’s just how they are. Their follow-up is, bar none, 100%. That’s why I feel like we’re a great partnership.”
Procentive’s Impact on Trunk Consulting
Procentive added efficiency to TCI’s business processes. It’s helped her grow and double the size of her team, and business.
“Procentive has made my life so much easier. Everything is electronic. I just log in, hit “billing” for the time frame I select and off it goes.”
Debbie Trunk
Debbie is especially grateful for Procentive during the coronavirus pandemic and the rise of telehealth. She believes that telehealth is here to stay and that Procentive is the perfect partner to navigate the “new normal.” “Procentive has really made that transition from office or face-to-face to telehealth really easy.” Said Debbie. But what she comes back to over and over is the partnership she’s found with Procentive. “It’s not just the database. It’s the people behind it. When you have a concern, when you have an issue, when you have a question, they’re there to listen. “How can we help? How can we make it better?”
“Procentive allows your agency to grow because it saves you that time. It makes you more efficient with your time so you can add more patients. And it tracks your income on many different levels, so you can do financial planning if you want. Mostly, the people at Procentive truly care about you and that’s what great business is – a true partnership.” Debbie Trunk, Trunk Consulting
